Return Policy
Understanding Our 100 Day Return Policy
We want you to feel confident when shopping with wondear. If you are not fully satisfied with your purchase, please review our return policy below.
Return Window
We accept returns within 100 days of the delivery date for eligible items.
To be eligible for a return, the item must be:
- Unused or lightly used in accordance with normal product evaluation
- In its original condition
- Returned with original packaging, accessories, and included materials
- Accompanied by proof of purchase
Non-Returnable Items
The following items may not be eligible for return:
- Final sale items
- Gift cards
- Personalized or custom products
- Items damaged through misuse, improper handling, or unauthorized modification
- Products returned without prior authorization, where applicable
Return Approval
Before returning any item, please contact us at Support@wondear.com with your order number and reason for return.
We may require photos or additional information to evaluate the request.
Returns sent without prior communication may experience delays in processing.
Return Shipping
Unless the return is due to a defective item, shipping damage, or an error on our part, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless otherwise required by law.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at Support@wondear.com
with:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review the issue and, where applicable, offer a replacement, refund, or other appropriate solution.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Exchanges
We do not guarantee direct exchanges. If you would like a different item, the fastest option may be to return the original item (if eligible) and place a new order.
Refused or Undeliverable Packages
If a package is refused by the customer or returned to us due to an incorrect address, failed delivery attempts, or inability to clear customs, we may deduct any return shipping costs, handling fees, or carrier charges from the refund.
Contact Us
For return-related questions, please contact:
Email: Support@wondear.com
Flexible and Customer-Friendly Returns
Our 100 day return policy provides customers with a generous time frame to return products with ease. We understand that sometimes a purchase may not meet your expectations, so we offer a hassle-free return process to ensure your satisfaction. This extended period allows you to try products thoroughly before deciding, giving you the confidence to shop with us. Whether it’s a change of mind or a product issue, our flexible policy is designed to protect your purchase securely and fairly.
How to Initiate a Return
Initiating a return under our 100 day return policy is simple and straightforward. Just contact our customer service team within the return window, providing your order details. We’ll guide you step-by-step to complete your return efficiently. All returned items must be in their original condition and packaging to qualify for a refund or exchange. This clear process makes returning products convenient, minimizing any inconvenience and helping you resolve your concerns quickly.
Refunds and Exchanges Explained
Once your return is received and inspected, we process refunds or exchanges promptly as part of our 100 day return policy. Refunds will be issued through the original payment method, typically within 7-10 business days. Alternatively, you may opt for an exchange or store credit to find a better fit or product. Our transparent approach ensures you know what to expect, making your shopping experience reliable and trustworthy.